Refund Policy

At Click and Carry, your satisfaction matters. If something is not right with your order, we are here to help.

Return Window

You have 14 days from the date of delivery to request a return.

Eligible Returns

We accept returns for items that arrive damaged, defective, or not as described. To be eligible for a return, items must be in their original packaging.

How to Start a Return

Contact our support team through the contact page with your order number and a description of the issue. Once approved, we will provide a prepaid return shipping label.

Refund Processing

After we receive and inspect the returned item, your refund will be processed within 5 to 7 business days. The refund will be issued to your original payment method.

Change of Mind Returns

If you simply changed your mind about a purchase, we still accept the return within the 14 day window. However, the buyer is responsible for return shipping costs in this case. Items must be unopened and in original packaging.

Non Returnable Items

Items that have been opened, used, or are missing original packaging may not be eligible for a return. We reserve the right to deny returns that do not meet our return criteria.

For questions about returns or refunds, please visit our FAQ or contact us.